Jobs

SERVICE DESK ANALYST I


Job Type: Full-time
Location: Natchitoches Regional Medical Center
Department: INFORMATION SYSTEMS


Description:

 Position Summary:

The Service Desk Analyst I is responsible for providing technical assistance and support to clients with problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, printers and mobile devices by identifying issues and analyzing them. Technician receive trouble tickets raised by users through emails, telephones or in-person, as they are the single point-of-contact for the IT department. Monitor and respond quickly and effectively to requests received.

Requirements:

 Required Skills and Competencies

  • Ability to diagnose and resolve basic computer/technical skills
  • Excellent communication skills
  • Keen attention to detail, memory of patterns, and interest in problem-solving.

Required Education and Experience

  • Bachelor’s degree or combined equivalent hands-on experience with at least 1-year IT system/application background
  • CompTIA A+ strongly preferred
  • Microsoft Office experience strongly preferred
  • Great problem solving/troubleshooting, follow through and documentation skills.
  • Patience, strong customer service and interpersonal skills
  • Ability to teach and learn new skills.
  • Previous service desk, desktop technician and customer service experience.

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