Job Type: Full-time
Location: Natchitoches Regional Medical Center


Position Summary: 

The EMS Clerical/Dispatch position duties will include answering phones and 911 calls and dispatching the appropriate EMS unit to the incident. The Clerical/Dispatcher will be resourceful and develop a day to day logistical plan to ensure that all calls are handled in a consistent and expeditious manner. This position will also include supply ordering, record keeping, and scheduling assistance and station details. The EMS Clerical/Dispatch will also due additional duties as assigned by the EMS Manager or Supervisor, which may include manning an ambulance with the manager as a last resort unit in case of call volume overflow. This position must be filled with an EMT.

Additional duties are as follows:

The Emergency Medical Technician / Clerical / Dispatcher performs in house equipment maintenance, restocks supplies, performs clinical record keeping and non-clinical record keeping, and performs other duties as assigned by manager.   


A. Emergency Medical Response (50%)

  • Answers 911 calls and other calls, collects appropriate information from caller, obtains call back number, and dispatch appropriate unit to the incident location,
  •  Phone assess safety of scene for potential hazards (i.e. downed power lines, fires, hazardous materials, volatile situations), assess patient condition, , questions patient, records patient history, attempt to identify any life threatening conditions. Assist with alerting and dispatch of air medical services and assist with any other resources that may be needed by crews on scenes. Relay all pertinent information to scene EMS crews.

B. Equipment Maintenance (20%)

  • Restocks supplies, assists in removal of trash and linens from station, notifies supervisor of any discrepancies (equipment problems or failures, or potential dangers), notifies supervisor of maintenance related issues, cleans station, and grounds.

C. Transfer of Patient Care to Receiving Facility (5%)

  • Communicates to receiving medical facility pertinent patient history, physical information, treatment information, and information concerning any interventions if requested by EMS Unit. 

D. Record Keeping (5%)

  • Clinical record keeping: records patient information, condition, and treatment utilizing appropriate forms 
  • Non-clinical record keeping: enters information into Run Log Book.
  • Keeps dispatch notes on daily basis

E. Miscellaneous Duties (20%)

Perform miscellaneous duties as deemed appropriate, and when assigned by manager. 


  • Ability to communicate information in writing and verbally in English.
  • Knowledge of geographic area.
  • Ability to read maps.
  • Ability to proficiently use all phones and radios in ambulance service.
  • Ability to administer all skills taught in EMT – Basic training and certification.
  • Ability to use appropriate discretion in handling confidential information and materials.
  • Ability to interact with all customers (co-workers, patients, families, physicians, vendors, etc.) Of NRMC with hospitality and the highest standards of customer service, exhibiting professionalism and a spirit of teamwork. Each associate should have an understanding that he or she represents NRMC and should act accordingly and in a manner that demonstrates respect and pride for this organization.



  • High school diploma or GED required. Must hold certification from
  • National Registry of Emergency Medical Technicians and the
  • State of Louisiana at the EMT – Basic level.
  • Required: CPR,.
  • Must possess valid Class D driver’s license.  
  • Two years of experience as EMT preferred.  
  • Must be at least age 23 (this is a requirement of our insurance carrier) with a clean DMV record. Prefer age 25 with a clean DMV record.  



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