Heather Roberts, RN – Emergency Department
As an ER nurse, Heather Roberts is trained to respond quickly and appropriately during an emergency. She’s been at her patients’ bedsides during heart attacks, accidents, and serious illnesses. Yet despite the responsibilities and demands of her job, she always remembers that patients are often scared, confused, and in pain. It is at these times, that she manages to find a way to connect to her patients at the exact moments they need her most. Her kindness and warmth define her. This was certainly the case recently when an elderly person came into the Emergency Department experiencing a seizure. Heather went above and beyond to reassure her patient that she would take good care of her. She kept her as comfortable as possible and stayed close by. She explained the nursing care she was providing, talked with her about upcoming tests and procedures, and served as a patient advocate. Because of Heather’s outstanding nursing care and remarkable kindness and compassion, the family nominated Heather for a DAISY award which she recently received during a special recognition ceremony in the Emergency Department.